Refund & Cancellation Policy

Effective date: 8 September 2026 Last updated: 8 September 2026

This policy explains cancellations and refunds for purchases made from RL Apex LLP through the GROWTH service. It is part of our Terms of Service.

1. Memberships / subscriptions

• Billing: memberships are billed in advance each period (monthly / annual) and renew automatically until cancelled.
• Cancelling: you can cancel any time from Profile → Billing in the app. Cancellation stops the next renewal. You keep access until the end of the period you have already paid for.
• Refunds on cancellation: we do not provide pro-rata refunds for the unused part of a billing period, except where required by law or offered under the cooling-off term below.
• Cooling-off (new members): if you cancel within 7 days of your first paid membership charge and you have not consumed a material amount of paid content (for example, watched more than one full course or attended a live session), we will refund that first charge. This applies once per account.
• Failed renewals: if a renewal payment fails, access continues for a short grace period while we retry. If it still fails, paid features lock until payment succeeds. No charge is completed, so no refund arises.

2. One-time course purchases

• Access: a purchased course unlocks immediately and stays available while your account is open (or for the period stated on the course page, if any).
• Refund window: you may request a refund within 3 days of purchase only if you have viewed less than 20% of the course video and have not downloaded its materials. After that, or beyond that usage, the sale is final because the content has been delivered.
• Course withdrawn by us: if we remove a course you bought before you could reasonably complete it, we will offer a replacement, account credit, or a pro-rata refund.

3. Live sessions

• Live sessions included in a membership are not separately refundable.
• If a paid, separately-ticketed session is cancelled or rescheduled by us and the new time does not work for you, you may request a full refund of that session fee.
• Missing a session you RSVP'd to is not grounds for a refund.

4. Free trial

• The 7-day trial is free; nothing is charged during it. If you do not want to be billed, cancel before the trial ends. Starting a paid plan after the trial is covered by section 1.

5. How to request a refund

Email systems@rlapex.com from your registered email/number with:

• your account email or mobile number,
• the payment/invoice number (from Profile → Billing),
• the reason for the request.

We review requests within 5 working days. Approved refunds are made to the original payment method via Razorpay and typically appear within 5–10 working days, depending on your bank or card issuer. We do not refund to a different account.

6. Chargebacks

If you dispute a charge with your bank instead of contacting us first, we may suspend your account while the dispute is investigated. Please contact systems@rlapex.com first — most issues are resolved quickly.

7. Pricing errors

If a price is displayed incorrectly due to an error, we may cancel the order and refund you in full rather than honour the wrong price. We will tell you before doing so.

8. Changes

We may update this policy. The version that applied at the time of your purchase governs that purchase.

Contact: systems@rlapex.com · RL Apex LLP, Flat No. 'A' - 802, Sr No. 292/6/1/2/3/5/7, Pride Valencia, Dhankude Wasti, Pune, Maharashtra, 411045 · +91 8308302222